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Deputy Director, EAM Business Analysis and Process Management - New York, NY

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The MTA Enterprise Information, Asset Management and Strategic Innovation team’s mission is to manage a growing and transformational portfolio of enterprise programs and projects, focused on introducing best practices in asset maintenance, management and reliability, improving business processes, standardizing and unifying asset data and information systems, adopting new technologies and developing new skills that will enable managing our assets more efficiently and supporting fact-based decision-making. The group is also responsible for designing and maintaining the business architecture, processes and key performance indicators that will promote alignment of asset management objectives, strategies and practices across the organization, from the strategic to the operational levels. Our vision is to achieve asset management excellence by realizing continuous incremental improvements following best practices and partnering with internal groups and external organizations to foster strategic innovation across the agencies.

The purpose of this position is to provide leadership that results in strategy, methodology and metric development as well as execute projects that enable the alignment of asset management business requirements, process improvements and systems implementations across the agencies and headquarters. This deputy director-level position leads cross-functional teams to deliver complex business improvements and information systems projects that cut across operating agencies, organizational levels and business functions. The role requires forward thinking leadership and extraordinary business intelligence to define enterprise-level business requirements, optimize end-to-end business processes and achieve the operating and financial goals set out by the executive team. In this role, the incumbent must provide the vision and guidance to the operating agencies in their continuous improvement efforts for process optimization, standardization in the operational and maintenance activities to achieve short and long-term productivity gains. The Deputy Director must organize, articulate, and drive the agenda, prioritize project pipeline, plan and prioritize overall resource requirements, establish and govern delivery method standards and track execution across overall project portfolio.

As part of the EAM team, the Deputy Director will lead enterprise initiatives and information system integration projects from the strategic and tactical levels. The Deputy Director represents the business in major EAM information system development and implementation, to ensure the system meets the business requirements. This function also serves as a center of excellence (CoE) in business analysis and process improvement for the MTA, assisting the operating agencies develop their process improvement and guide system implementation at the operational level. They will lead a multi-agency business process excellence team for a successful EAM implementation by adopting Six Sigma, lean and industrial engineering techniques of total quality management.


Assist business leaders to understand their strategic drivers and covert these into smart, long-term objectives for improving asset availability, reliability and utilization with the least total cost of ownership.

Work with operations and other functional “thought leaders” to define the current state situation, assess gaps in process/capabilities/talent, and assist in development of the future state in line with strategic and tactical plans.

Lead EAM efforts integrating with continuous improvement and lean methodologies for the operational and maintenance efficiency and optimization.

Identify opportunities for improvement, scoping and chartering the work for business process continuous improvement efforts and driving the improvements through by working with (i.e., leading, coaching and mentoring) team members, business leaders and associates and/or consultants to develop solutions as they relate to the current and future business environment. Recommend and facilitate improvement efforts.

Lead teams to build process maps, project plans, data collection and, analysis around critical assets across agencies. Identify synergies and gaps around the processes for standardization and optimization.

Lead center of excellence team that builds process model and template for reusability, identifies and shares best practices and economies of scale across agencies to drive, capture and sustain operational improvements leading to process consistency and standardization across agencies.

Plan, develop and implement decision-making strategies, methodologies, criteria and metrics that support business analysis and process improvement providing the right measures/metrics/KPIs for the right results.

Ensure process improvements are tied to measurable financial and non-financial benefits, and such benefits are in line with the corporate objectives and long-term goals.

Provide guidance for system architecture designs with respect to process, system integration and near field communication resulting in a comprehensive, integrated EAM system deployment.

Work with capital, operations, engineering, and information technology groups to identify and develop the asset management processes, technologies, information and organizational functions for design of an enterprise architecture.

Plan, manage and coordinate the implementation of software solutions for enterprise-wide utilization that support medium and long-term operational and financial improvements.

Lead the efforts of integrating the business requirements with EAM information system development and deployment.

Lead industrial engineering team to identify silo process, systems and organization for integration.

Ensure enterprise process model and standardization adopted and build critical to quality and consistent metrics for successful EAM-IS implementation.

Develop stakeholder analysis to effectively identify key stakeholders and capture their needs, expectations and acceptance criteria for project deliverables.

Prioritize and build enterprise process roadmap for EAM implementation to develop a program with short and long-term productivity gains.

Facilitate large cross-functional and cross-departmental projects with high complexity and cross-organizational impact.

Provide full lifecycle project management of MTA-wide process improvement initiatives from project mandate to benefits realization, including progress monitoring, reporting and quality assurance throughout all stages, to timely address cost, time, scope, quality, and risk deviations.

Develop project scoping and initiation documents, including project briefs, business cases, and communication, risk, quality and configuration strategies to drive successful stakeholder engagement, issue escalation and resolution, risk mitigation, and project completion.

Provide direction and support to consultants, and act as liaison between consultants and the agencies to ensure asset management initiatives are led consistently across the MTA.

Prepare change management plans and stakeholder communications to ensure stakeholder buy-in, brief executives and senior leaders across the agencies, foster active participation in MTA-wide projects, and manage resistance to change.

Be the change agent to implement industry best, state of the art operational and maintenance practices for short and long-term productivity gains.


Knowledge of asset management business operations, functions, strategies and objectives.

Knowledge of EAM implementation in a transportation environment.

Knowledge of process design and requirements gathering.

Knowledge of rapid improvement, iterative and agile methodologies.

Knowledge of program and project management methodologies.

Knowledge of systems development lifecycle methodologies.

Familiarity with business requirements gathering.

Knowledge of enterprise wide change management.

Familiarity with ISO-55000, PAS-55 and MAP-21.

Experience using process modeling tools MS Office, Project and Visio.

Excellent research and writing skills.

Presentation skills and ability to facilitate meetings.

Education and Experience


Bachelor’s degree in Systems Engineering, Industrial Engineering, Technology Management, Business Analysis, Operations Research or related field is required.

Master’s degree is preferred

Six Sigma Black Belt and/or Lean certification preferred

Strong information technology background is desired

Years of Work Experience:

8 years of satisfactory combination of industry experience and academic work in the area of Systems Engineering, Industrial Engineering, Technology Management, Business Analysis, Operations Research or related disciplines.

5 years of process improvement experience

4 years of experience in implementing enterprise Asset Management technology

Other Information

As an employee of MTA Headquarters, you may be required to complete an annual financial disclosure statement with the State of New York, if your position earns more than $91,821 (this figure is subject to change) per year or if the position is designated as a policy maker.As an employee of MTA Headquarters, you may be required to complete an annual financial disclosure statement with the State of New York, if your position earns more than $91,821 (this figure is subject to change) per year or if the position is designated as a policy maker.

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Equal Employment Opportunity

MTA is an Equal Opportunity Employer.

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Location: New York, NY