The RELIABILITY Conference - Keynote Presentation - 59:00 
Joyce Orsini - Author, The Essential Deming: Leadership Principles

Fordham University professor and Deming expert Joyce Orsini draws on a wealth of previously unavailable material to present the legendary thinker's most important management principles in one indispensable keynote.

This keynote reveals Deming's unique insight about:

• How poor management infects an entire organization
• The critical importance of management on producing quality products and services
• Improving management in any company
• The effective management of people--the manager's single most important task
• How to educate workers into critical thinkers
• Ways to preserve statistical integrity while dealing with real-world problems