Imagine a large, global industry that competes on hair thin margins for the opportunity to deliver products continuously, requiring just-in-time (JIT) to process and other nonstop production operations. Combine the urgency of delivery with the fact that many production sites are unmanned and downtime disrupts the customer’s production operations and triggers heavy contractual penalties. Put it all together and you have all the ingredients for the perfect unplanned downtime storm.
This is the competitive environment in which major industrial gases companies operate. Many of their production operations are colocated with the manufacturing sites of customers because they’re supplying ingredients that are critical to customers’ production processes. Uninterrupted on-site delivery is a key industry success factor.