The Journey To Improved Business Performance (Audio CD)

About this title

While the storyline is a fictional account about business change made in a plant environment, readers will quickly realize that the tools found here can be successfully applied in all lines of business. Anyone working to make a change for the better in their business will benefit from this book.

Acerca del Autor - Stephen J. Thomas

Stephen J. Thomas has 40 years of refinery maintenance and reliability experience. Through personal involvement at all levels of the work process, he has gained vast experience including conducting workforce productivity sampling during daily maintenance and turnaround projects. Coupled with a B.S. in Electrical Engineering from Drexel University and M.S. degrees in both Systems Engineering and Organizational Dynamics from the University of Pennsylvania, this experience has enabled him to add significant value to the many projects on which he has worked.

Contents

Disc 1: 1 hr 11 min

• Introduction - Title/Author (1 min)
• Chapter 1: Welcome To My World (22 min)
• Chapter 2: Out of the Frying Pan Into the Fire (25 min)
• Chapter 3: Life Gets More Interesting (23 min)

Disc 2: 51 min

• Chapter 4: The Vision and More Take Shape (27 min)
• Chapter 5: The Meeting (24 min)

Disc 3: 1 hr 17 min

• Chapter 6: The Steering Team (34 min)
• Chapter 7: The Goal Achievement Model (25 min)
• Chapter 8 : Line #3 Goes Down Again (18 min)

Disc 4: 1 hr 18 min

• Chapter 9: A New Role Model is in Town (28 min)
• Chapter 10: There are Outcomes and Impacts for Everything (24 min)
• Chapter 11: I Address Resistance (26 min)

Disc 5: 1 hr 20 min

• Chapter 12: Learning and the Dangers of Assumptions (22 min)
• Chapter 13: The Web of Change and C-RCFA (28 min)
• Chapter 14: The Visit (30 min)

Disc 6: 21 min

• Chapter 15: The End Game (20 min)
• Epilogue (1 min)