About this title

This is a universally applicable primer on procedures, their relationships to polices, plans and processes and the most effective ways of managing all of them in today’s digital, cyber-centric world. Lessons articulated are applicable to retail business, the medical field, manufacturing, utilities, all levels of government and every other organization you can imagine. Contents advocate development of “living” procedure-based programs to continually improve any organization’s performance. The book provides practical advice and examples on the most productive methods for getting people to follow, investigate flaws when exposed and then change business practices for the better without their being threatened or embarrassed. It is embellished with true stories of how unconventionally new procedures and their management created changes in an otherwise ridged, tradition-bound bureaucracy, the U.S. Navy. Small, medium and large organizations as well as individuals can benefit from the advice provided. Ricky Smith, CMRP, who trains personnel in procedures development and Mark Galley, CRE, President of ThinkReliability, who developed an ingenious non-threatening method for investigating procedure not followed incidents, contributed to this book.

About the Autor - Jack Nicholas

Jack R. Nicholas, Jr., P.E., CMRP, CRL, MBA, BS(Eng), CAPT USNR(Ret)

Project manager, developer of predictive, condition monitoring technologies and M & R programs, senior civilian engineer for U.S. Navy nuclear submarines and surface warships - 17 years; consultant to and trainer of key personnel in government, oil field services, mining, refining, utilities and manufacturing firms in North America, Australia, Asia, and the Caribbean - over 25 years.

Co-founded 3 companies. Author/Co-author of 10 books, many articles & papers. Keynote Speaker. Workshop Leader.

Graduated from U.S. Naval Academy, The American University, Navy Nuclear Propulsion & Submarine School Programs.

Contents

1. Benefits and Ownership of Written Policies, Processes, Plans and Procedures
2. Policies, Processes, Procedures and Beyond
3. Gaining Acceptance and Consistent Use of Policies, Processes and Procedures
4. Guidelines for Writing Procedures
5. Managing Policies, Processes, Plans and Procedures
6. Procedures in Cyberspace
7. How to Investigate Procedure Not Followed

Appendix A: Word Use, Flaws and Conventions
Appendix B: Sample Procedure Pages Illustrating and Explaining Key Contents and Formats