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Root Cause Analysis

Armed with what you learn in this course, you will apply a process for root cause analysis, establish a culture of continuous improvement, and create a proactive environment. Learn to ask the right questions, establish triggers that drive you to the RCA process, and perform cost-benefit analysis.

Learn How To:

  • Outline a 6-step root cause analysis process that promotes critical thinking, creative collaboration, countermeasure analysis and solution verification
  • Explain how a robust root cause analysis program drives continuous improvement and business results
  • Plan your RCA program
  • Define program goals, measures and standards
  • Select and apply a range of RCA tools to solve different problems
  • List RCA group facilitation best practices
  • Use an A3 tool to visually manage and track activities, report on and communicate RCA results