RAP Talk: What Tool? When? by Ron Moore Educational Session: Without Failure Data, All You Have Is a Work Order Ticket System by John Reeve What Tool? When?: Supply Chain? 5S? RCM? In this presentation, Ron Moore tackles some broader issues around selecting and using the right improvement tools. Without Failure Data, All You Have Is a Work Order Ticket System: There seems to be many misunderstandings regarding CMMS failure data. Some say it is not needed, while others have it, but seem to stop right there. The purpose of a CMMS is to put data in, so that you can pull it out and make more informed decisions.