A flawless effort is possible but only with adequate training. It is important that everyone, especially those immediately involved, know exactly what they are to do and how to do it.
The training program as described in the lesson plan which follows should not last more than one hour and should be conducted the week prior to the initiation of the actual survey. This allows for the training to be closely coupled with the actual process minimizing any problems or confusion.
The training should be “kicked off” by the site manager. It is vitally important for ultimate success that everyone knows that the manager is in total support of the effort and expects the team to complete it with timely and accurate information. This is also the time to stress that the goal is to identify problems and fix them, not punish people for telling the truth. The balance of the training must be conducted by the site champion. In this way the work effort is started with a clear understanding of who is the project manager and who they can go to for problem resolution.
Training Lesson Plan
Topic | Time (min.) | Discussion |
Agenda Review | 5 |
|
Work Sampling - What it is and what it is not | 5 |
|
Why Are We Doing It? | 5 |
|
Discussion of a Valid Sample | 5 |
|
Sampling Procedure | 10 |
|
Direct Category | 5 |
|
Indirect Category | 5 |
|
Non-Productive Category | 5 |
|
Questions | 15 | |
Close by site lead if possible |
|
Tip from Measuring Maintenance Workforce Productivity - Made Simple by Stephen J. Thomas