As an Enterprise Customer Success Manager, you will directly impact our customers’ business by helping them achieve machine health to keep their production lines running. You'll take a strategic approach to ensure our customers onboard and adopt Augury widely and continuously gain value from our products and services.
A Day In Your Life
- You understand how our customers work and their business challenges and coach them on leveraging Augury for machine health strategy.
- You take pride in owning the customer experience and making sure that the customer moves swiftly across the customer lifecycle while maximizing their value with the right offerings.
- You are a thought leader and creative in helping the customer grow in ways they may not have evaluated or anticipated.
- You educate the customer and understand that they're always looking for new, better, and easier ways of doing their job or increasing the bottom line.
- You engage customers using a consultative approach which positions you and Augury as the preferred long-term strategic partner.
- You work seamlessly with the Sales and Product teams to deliver continuous value to our customers and drive platform adoption.
- You bring new initiatives forward by identifying opportunities for continuous improvement and implement them.
What You Bring
- Experience: 5+ years in B2B customer relationship management, customer success, account management, or related function in a technology-centric environment. Experience in working with global Fortune 500 companies that leverage Enterprise Technology platforms, e.g., Salesforce, CMMS, ERP systems, etc.
- Relationship building: Proven ability with building strong relationships with customers and internal stakeholders, especially Sales and Product teams.
- Tech savviness: Technical understanding/aptitude of machines from the Industrial manufacturing arena is a strong advantage.
- Strong communicator: Clear and concise written and verbal skills with the ability to craft compelling stories to advocate for the customer.
Perks
- Comprehensive Medical Coverage
- 401k plan with matching
- Stock options
- Paid parental leave
- Flex PTO
- WFH Stipend
- Phone Reimbursement
- Hybrid 4-day work week, every other week