Why: Prevents future failures by working on medium and long term projects using technology to solve the problems. As required, provides technical assistance to maintenance engineers to aid their efforts for quickly restoring equipment to service.
When: Provides expertise for avoiding failures by means of a technical solution to reduce the high cost reliability problems on the Pareto distribution.
Where: Provides technical support and solutions for management on longer range problems, and as required, supplies technical assistance to maintenance engineers for immediate and difficult restoration projects as a liaison effort. Supports task improvements to accomplish longer term objectives (think months and quarters) which will result in smoother operations, at lower costs, without failures.
These definitions are written by H. Paul Barringer and are also posted on his web site at www.barringer1.com