The Managers Shield: Socio-Technical Networks for Reliability

In the past many managers were able to perform the jobs of their employees since they came up through the ranks. Now managers have to depend on their workforce to operate and maintain this equipment and trust that they are doing the right things. A way to build this sense of trust is through the development and use of socio-technical networks. Find out how managers can use socio-technical networks to build a shield that protects the organization as it operates the plant.