Privacy Policy

Updated 06/08/2016

Netexpress USA, Inc. is a BBB Accredited Business. Click for the BBB Business Review of this Business Consultants in Fort Myers FL Your privacy is important to us. By participating in the Council of Better Business Bureau's BBBOnLine Accredited Business Program we have made a commitment to meet the programs' strict requirements regarding how we treat your information and have it verified by BBBOnLine. is sensitive to protecting the private information that our members and visitors provide to us. We also want you to have the opportunity to obtain interesting and useful information regarding products and services. The loyalty of our members is very important to us and we hope this policy will demonstrate our commitment to making sure your experience at is a positive one.

This privacy policy describes how treats information received about you when you become a member, when you provide information to us (for instance, you may request various vendor or technology product literature or respond to surveys), and when you use to explore the World Wide Web. This policy is organized into the following sections:

Customer Information
Voluntary Customer Surveys
Web Site Use and Navigation Information
Opting Out or Un-subscribing
Changes to's privacy policy
Related Web Sites Privacy
Questions, comments or concerns

Please read Privacy Policy carefully. Also, please remember that no computer system should be considered safe from intrusion. Email may pass through many computer systems and should not be considered a secure means of communication unless encrypted. Even then, information is only as secure as the encryption method.

Customer Information

For the opt in weekly email newsletter:
Information is collected such as name, job title, company name, address, email address, telephone number, and optional special interest indications. collects and stores customer information for the primary purpose of forwarding member email newsletters and special offers. This information is not made available to 3rd parties for any use. This email list is self-service and allows you to add your email (opt in), delete your email (opt out). To update or change information, please send an email to with your current subscriber email address and the details of what information you would like changed or updated. We can also unsubscribe you using this method if you prefer.

How You Can Access or Update Your Personal Information

Each week, we send you an email newsletter with a link at the bottom of the page for you to view and or change the information that you supplied, and delete or unsubscribe yourself and your information from our database.

If you would like to update, change or delete your personal information manually, you may do so by sending an email to with your current subscriber email address and the details of what information you would like changed or updated. We can also unsubscribe you using this method if you prefer.

For the opt in Email discussion forum
Information collected is limited to your email address and is used to ensure that you receive the messages generated by other members of the list. This information is not used for any other purpose. You may opt in and opt out of this list at any time.

For Sponsored Surveys, Online Training, Quizzes, Book Excerpts and Giveaways
Information is collected such as name, job title, company name, address, email address, and telephone number, whether permission is granted or denied to follow up and optional special interest area indications as well as open comments. collects and forwards a copy of that information the sponsoring companies who may also contact you with further information related to the subject area of interest. These companies consist of reputable suppliers of Industrial Maintenance products, services and training and do not include any consumer or direct marketing companies or known senders of SPAM. If you do not wish to have your information shared, please do not use these services. may also use the information to contact you for optional customer satisfaction surveys and feedback.

How we Use Customer Information

The customer information that we collect during the registration process is or may be used:

  • To examine system logs to resolve system problems
  • To make sure that only customers are able to access certain member-only services.
  • This information is kept on a limited access computer and is only available to personnel on a need to know basis.

We provide some information to companies that we use to perform certain functions for us, for example, a web site for survey hosting, an email service provider, an e-mail list service provider, and a chat service provider. We choose providers who pledge to maintain your privacy as well. None of the third party service providers are authorized by to release your information.

Occasionally we use our customer database to distribute ReliabilitE-Flash newsletters and other announcements. will share information with government authorities when legally required to do so and may cooperate with these authorities investigating claims of illegal activity such as (but not limited to) illegal transfer or use of copyrighted material, or postings or email containing threats of violence. Except under the limited circumstances described above, we do not disclose customer information to third parties.

How We Use Customer Survey Responses
We take the information we receive from individuals responding to our Customer Surveys and combine (or aggregate) it with responses of other customers to create broader responses to survey questions. We then use the aggregated information to improve the quality of the information we provide to you as well as the services. may choose to share certain aggregated information with third parties. This information is not linked to personally identifiable information.

Voluntary Customer Registration Forms encourages all of our customers to participate in online training, giveaway contests, book excerpts, free demo disc requests, the Reliability Shopper Service and other services that require online registration. These forms are passed on to the provider of the service or product and may be used by them to contact you. Please remember that these forms are voluntary.

Web Site Use and Navigation Information
Our servers collect each time a user visits our web site, certain anonymous use and navigation information. This information is aggregated and anonymous. It tells us how our web site is used and navigated, including the number, frequency, and duration of visits to each Web page.

Web Site use and navigation information that we collect may include the domain names of visitors who are not already customers (such as "www.user' and of customers, but it does not otherwise contain individually identifiable information about any visitor to our Web Site.

How We Use Web Site Use and Navigation Information
Like customer survey information, we use the anonymous, aggregated information to improve the content and navigation features of our Web Site.

Like most Web Sites, makes use of browser "cookies". Cookies are files written to a user's hard disk and read by server programs to inform a Web Site if the user has previously visited that site. We use cookies to 1) track if you are a new or return visitor to 2) Open a new browser window one time only for first time visitors to invite them to subscribe to the member email newsletter.

Companies who provide services on our Web Site may also use cookie technology. We do not control the use of cookies by our third party service providers.

Opting Out or Un-subscribing and accessing your contact information does not have any interest in sending you information that you do not want. You can automatically opt out or unsubscribe from the weekly e-mail newsletter automatically by clicking the link at the bottom of each email and following the on screen instructions. You can also unsubscribe from the e-mail discussion forum by sending an email to with the word unsubscribe in the subject line. You may also request manual removal from any contact list at by replying to that email and requesting "remove" in the subject line. You may also call, write or fax to the address and numbers listed at the bottom of this page.

Web Site Use by People under the age of 18 is designed for adult professionals who are involved in the use reliability technologies such as vibration analysis, infrared thermography etc...

This site contains no information that may be harmful to people under the age of 18.

Security Precautions data is stored on computers in a secured office. The computer also requires a password to log in for access. A state of the art firewall and security software system prevents unauthorized access. The office is located in a locked building that meets all acceptable security standards.

Only company management has access to this information and they are the same parties responsible for the drafting of this privacy policy.

Changes to Privacy Policy
We make changes to this policy from time to time. We will post changes to our Privacy Policy here, so be sure to check back periodically. We may also decide to notify customers via email of significant changes. Regardless of later updates or changes to our privacy policy , we will never use the information you submit under our current privacy policy in a new way without allowing you to opt out or otherwise prohibit that use.

Related Web Sites Privacy Policies
This posted privacy policy reflects's privacy commitment and does not include other corporate web sites owned or maintained by related web sites and companies such as Netexpress Inc and the Possibility Center.

Questions, Comments, Concerns and/or Ideas
If you have any questions, comments, concerns or ideas about our Privacy Policy, or any other aspect of our services, you may contact us at

Snail mail and telephone information
PO Box 60075
Fort Myers, FL

Tel: (239) 333-2500
Toll Free: (888) 575-1245
Fax: (309) 423-7234

Physical address - (shipping address)
8991 Daniels Center Dr
Fort Myers, FL