Managing over 20,000 annual facility maintenance work tasks across 80+ utility locations, PSE&G faced severe operational bottlenecks. Five supervisors were manually entering every work task into classic TRIRIGA, field technicians lacked system access, and leadership had zero real-time visibility into wrench time versus unproductive time. To solve this, PSE&G collaborated with JLL to design and deploy a purpose-built UX layer on top of TRIRIGA without replacing the underlying system of record.
