In this insightful session, Kaylana Solorio and Joshua Taylor from Stanford Health Care share their comprehensive strategy for developing and leveraging key performance indicators (KPIs) for maintenance and asset management. They tackle the challenge of the "elephant in the room" - a massive operation with over 22,000 assets - by emphasizing that KPIs should not be created in a silo. Their approach involves a unique partnership between their field services, operational technology, and systems engineering teams.

The speakers reveal how they overcame common hurdles like poor data quality (by making failure codes a required field) and turning data into actionable plans (by creating a new administrative role). They showcase how KPIs for critical systems, such as elevators, have led to measurable improvements in uptime and mean time to repair. Josh and Catalina underscore the importance of teamwork and a proactive, data-driven culture, proving that KPIs are not just numbers—they are a critical tool for driving decision-making and continuous improvement.