In this interview, Andres Cincotta from Pan American Energy discusses his award-winning reliability transformation in Argentina. The journey began with a plant expansion and the introduction of new technology, creating a "perfect storm" that required a fundamental shift in strategy.

Andres reveals that their success was not a technical victory but a cultural one. By focusing on "people and culture first," they were able to break down silos between departments and build a system grounded in trust and communication. The key was to show employees at all levels how reliability adds tangible value to their work, making the transformation happen with them, not to them. Looking to the future, Andres predicts that autonomous robots and AI will be used to augment the workforce and drive efficiency, reinforcing that the human element remains at the core of all meaningful change.