In this engaging session, the speaker, with decades of experience at Sonoma Water and SMART (train service), reveals a fundamental truth about Maximo: true mastery comes from people, not just the software. She addresses the common challenges that hinder success, such as "salty attitudes," communication gaps, and training deficiencies.

The session provides a wealth of practical strategies and "golden nuggets" you can take back and implement immediately. You'll learn how to harness user complaints to streamline processes, automate tasks (like autofilling fields), and simplify the system to combat "choice overload." The speaker also shares insights on how to build a culture of continuous improvement, emphasizing the importance of getting stakeholder buy-in, finding and empowering enthusiastic users, and putting your successes in the spotlight. This talk is a must-listen for anyone who wants to move beyond tech and make their Maximo system truly work for their people.