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Pitney Bowes Business Insight (PBBI), a global provider of location and communication intelligence software, data and services, today announces that a new Technology Audit by Butler Group, the IT End User division of Datamonitor plc, rates PBBI’s infrastructure asset maintenance management system, Confirm as a market leading solution in the UK, providing independent endorsement of the system’s capabilities to deliver significant operational efficiencies to public sector organisations.

The Technology Audit is published as Pitney Bowes Business Insight announces the release of Confirm v9.0, an important software upgrade developed in consultation with customers, which delivers significant enhancements and addresses changes in government directives and industry codes of practice.

The Butler Group Technology Audit delivers a comprehensive review of Confirm, providing a high-level, strategic overview of the technology, covering areas such as business issues, technology features, and deployment considerations.

With PBBI’s impressive lineage of more than 20 years of providing software and services to the UK public sector, Confirm® delivers functionality built on extensive experience gained from hundreds of deployments, said Sarah Burnett, Senior Analyst at Butler Group.

Addressing key capabilities for some of the 150-plus modules in Confirm, the Butler Group Technology Audit highlights the specific operational efficiencies to be gained for roads and highways, street lighting, bridges and structures, UKPMS, street works, property maintenance, grounds, trees and cleaning & refuse and remarks favourably on scalability and mobile working capability.

The audit quotes:
Confirm could help the public sector with its requirements to eliminate avoidable contact and meet National Indicator NI14 compliance.  A simple example is linking a work order with an enquiry from which it initiated.  The contractor updates the works order, which in turn updates the enquiry, which in turn sends a keep me in the loop email to the customer who first reported the incident and so on and simultaneously updates the CRM system.

In the current economic climate there is increasing pressure for public services to operate efficiently and control spending while continuing to improve the quality of the services they provide, said Dominic McNeillis, Product Marketing Manager, EMEA, Pitney Bowes Business Insight.

The Butler Group Technology Audit couldn’t have come at a better time to highlight the powerful capabilities of Confirm to equip public sector organisations with a single, modular infrastructure asset maintenance management solution to help streamline operations, realise efficiency gains and provide publicly-stated service levels through the more effective use of technology.

The Butler Group Technology Audit for Confirm is now available to download at

Visit the Confirm blog - - for topical information and insights regarding public sector infrastructure asset maintenance management.

About Pitney Bowes Business Insight

Pitney Bowes Business Insight (PBBI) is a division of Pitney Bowes Inc. (NYSE: PBI).  PBBI provides a unique combination of location and communication intelligence software, data and services that enable organisations to make more informed decisions about customers, competition and market expansion. With the industry’s most comprehensive set of solutions for maximising the value of customer data, PBBI provides the tools required to more effectively locate, connect and communicate with customers and citizens in today’s global markets. Leading organisations rely on PBBI solutions to increase the accuracy and effectiveness of customer information delivery and drive profitable growth.

For more information visit:

About Pitney Bowes

Pitney Bowes is a $6.3 billion global technology leader whose products, services and solutions deliver value within the mailstream and beyond.  Founded in 1920, our company’s 35,000 employees deliver technology, service and innovation to more than two million customers worldwide.

For more information about Pitney Bowes, its products, services and solutions, visit:

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