Kepner-Tregoe, Inc. (http://www.kepner-tregoe.com) and Sologic, LLC (http://www.sologic.com) have formed a partnership to offer Kepner-Tregoe (KT) problem solving techniques supported by Sologic’s Causelink® software. KT Problem Solving processes in combination with the Causelink® browser-based software enhance visibility during issue resolution, maximize the structured use of data, and drive problem reporting and resolution. The partnership brings a holistic, end-to-end solution to companies that are deeply invested in continuous improvement, improving health and safety, and ensuring compliance with industry standards and regulations.
As organizations become more complex, work across multiple geographies, and operate within aggressive time frames, the proven logic of KT processes and Causelink® software improves visibility and quality to accelerate problem solving.
“While KT has always empowered clients to solve tough problems, the addition of Causelink® enables our clients to maximize the structure and visibility of investigations while encouraging the involvement of key resources. And using KT processes supported by Causelink® software supports the documentation and communication of key outcomes to drive organizational learning,” said Christoph Goldenstern, KT’s VP of Innovation and Service Excellence.
“We’ve always admired KT’s holistic approach to problem-solving and we’re proud that they’ve chosen Causelink® to make their offerings even stronger,” said Brian Hughes, Sologic’s Senior Vice President and Co-Founder. “While our companies generally service different market segments, our processes are largely complementary making this a powerful partnership.”
Kepner-Tregoe (KT), is a global company headquartered in Princeton NJ (USA), that provides consulting and training services to embed advanced problem-solving expertise in a wide range of industries. The KT process-based approach to finding root cause is used by IT service and support, in manufacturing operations and regulatory compliance, and in organizations in all industries that seek to decrease costs while improving reliability, quality and customer satisfaction.
Sologic, LLC, based in Midland MI (USA), provides root cause analysis training, investigation services, and software. The Sologic method is built on the principle that causal relationships exist for all events and these relationships can be graphically modeled by using evidence-based inputs and conditional logic. Causelink®, Sologic’s browser-based root cause analysis software, helps solve the toughest problems and gives leaders the power to continuously improve their organization.
By combining forces, the partnership brings an integrated, seamless “process and technology” solution for investigations and root-cause-analyses (RCAs) to clients. Benefits include the ease of an intuitive, both cloud-based and on-premise software to support investigation efforts, the decreased likelihood of recurring incidents based on easier access to data, and a bridge for people trained in different RCA methods. Organizations struggling to resolve complex or repeat issues, or who face challenges documenting corrective actions, can benefit from the systematic documentation and automated issue resolution tracking.