Recognized as a leading utility industry outage and network management solution for water and wastewater utilities, the Trimble eRespond software provides utilities with the tools to increase network service reliability, improve efficiency and reduce the cost of operations while improving customer service and regulatory reporting.
Trimble eRespond software provides a comprehensive set of features designed to simplify the end-to-end process of network management in water and wastewater utilities. Through a modular, scalable thin client and mobile platform, the software provides a centralized Geographic Information System (GIS) based solution for managing planned and unplanned events on a utility network, enabling improved resolution of customer calls related to water supply and water quality concerns. The software is designed to be scalable, providing a solution for utilities of all sizes, from community-based utilities to a large national utility company with over 16 million meters. The implementation of Trimble eRespond at LADWP replaces the utility’s legacy mainframe solution for managing water trouble, water quality and system operations and provides integration with LADWP’s Esri ArcGIS® water mapping system and its new Oracle Customer Care and Billing (CC&B) solution.
“In today’s increasingly competitive water market where stricter regulations are being imposed, Trimble eRespond can aid in reducing the volume and duration of customer, environmental and system incidents and outages, providing a platform for improved regulatory reporting, efficiency and quality of service,” said Marcus McCarthy, general manager of Trimble’s Water Division. “We are very pleased to be able to assist Los Angeles Department of Water and Power in implementing these new and improved water network management processes.”
Using eRespond, utilities can improve the management of trouble calls, leakage, pressure and water quality concerns, and other network events such as planned shutdowns and maintenance, helping identify and reduce the use of non-revenue water, minimize customer response times, and shorten network event durations. The software can also improve the productivity of field resources by providing tools to assist field crews in their day-to-day work. These tools include spatially referenced network modeling and electronic forms to assist in the management of planned and unplanned asset maintenance in the field. Trimble eRespond supports background monitoring of key network information from Supervisory Control and Data Acquisition (SCADA), Smart Meter Automated Metering Infrastructure (AMI) and other telemetry systems. The software also provides regulatory and management reporting capabilities. Trimble eRespond can be integrated with Geographic Information Systems (GIS), Computerized Maintenance Management Systems (CMMS), Customer Information Systems (CIS), Automatic Vehicle Location (AVL) and other systems to enable world class end-to-end business processes.
About the Los Angeles Department of Water and Power (LADWP)
The Los Angeles Department of Water and Power is the nation’s largest municipal utility and provides water and power to a city of 3.8 million people, with 1.4 million electric meters and 650,000 water meters.
About Trimble’s Water Division
Trimble’s Water Division specializes in field and office solutions for GIS mapping and work management, field data collection, design and inspection, outage management and vehicle tracking for water and wastewater utilities around the world. Trimble’s solutions integrate advanced positioning and mapping technologies with software and hardware to automate utility mapping, design and operations, enabling increased field worker productivity, enhanced regulatory compliance and improved customer service and response.
Trimble applies technology to make field and mobile workers in businesses and government significantly more productive. Solutions are focused on applications requiring position or location—including surveying, construction, agriculture, fleet and asset management, public safety and mapping. In addition to utilizing positioning technologies, such as GPS, lasers and optics, Trimble solutions may include software content specific to the needs of the user. Wireless technologies are utilized to deliver the solution to the user and to ensure a tight coupling of the field and the back office. Founded in 1978, Trimble is headquartered in Sunnyvale, Calif.