Annual award recognizes organizations for improving operations through adoption of Top Quartile reliability strategies

AUSTIN, TEXAS – October 6, 2017

Emerson presented its annual Reliability Program of the Year award to the Saudi Aramco Shell Refinery (SASREF) at the 2017 Emerson Global Users Exchange in Minneapolis, Minnesota. The award was the culmination of a multi-year reliability effort across their 305,000 barrel per day refinery in Jubail, Saudi Arabia. In just three years, SASREF increased mechanical availability from 96 percent to nearly 98 percent, putting them in the Top Quartile for one of the industry’s most important benchmarks.

SASREF launched its Reliability Excellence Transformation program in 2014, seeking to create more bottom-line business value for the facility that was originally built in 1985 by infusing a reliability and performance culture across the organization.

“People are the most important asset. None of this transformation is possible without having or investing in people,” said Yahya Ail Hamdi, SASREF engineer for maintenance strategy. “The folks at the top quartile are there and they stay there because they are improving and keep developing. We are committed to continuing learning and improving.”

Part of that program leveraged automation and digital tools and extensive training programs to help its digital workforce detect and resolve issues earlier.

“By putting the right capabilities in front of their digital workers and reliability teams, they were able to increase the productivity and expertise of their digital workforce and drive overall business value by improving the overall availability of their refinery,” said Thomas Waun, general manager of Emerson’s newly launched Operational Certainty Consulting group.

By establishing new reliability organizations, moving from reactive to predictive maintenance, and improving work processes, SASREF mitigated 98 percent of threats to availability and reduced maintenance costs by 13.5 percent.

Emerson’s Reliability Program of the Year recognizes specific sites and reliability teams that are continually improving their reliability culture and programs and reflect the principles and values of Emerson’s Top Quartile strategy. The other nominees were Gwinnett County Water Resources that is responsible for providing water services to 900,000 customers in Lawrenceville, Ga. region and TNB Janamanjung Sdn. Bhd. (TNBJ), a power plant located on a manmade island that is responsible for 20 percent of the power in the Malaysian peninsula.

“Reliability is a core strategy in our Top Quartile initiative. All of these companies reflected a strong desire to stand above their peers in reliability and did so with effective strategies that blended changes to people, processes and technologies,” said Waun.

For more information about Emerson’s Reliability Program of the Year, visit

About Emerson
Emerson (NYSE: EMR), headquartered in St. Louis, Missouri (USA), is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets. Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs. Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure. For more information visit

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