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Total Resource Management Expands into IBM IT Service Management

With the understanding that many of the IBM Tivoli Automation products are built on the Maximo platform (Tivoli Asset Management for IT, Tivoli Service Request Manager, Configuration and Change Management Database, Tivoli Application Dependency Discovery Manager, and Tivoli Provisioning Manager) and that a unified solution platform for managing all assets, including IT, production, facilities and fleet drives down the costs and improves productivity across asset-intensive organizations, TRM’s market strategy of delivering both EAM and IT Service Management consulting and technology solutions closely aligns to IBM’s strategy for service and asset management (

These new initiatives, geared to augment TRM’s growth in its fifteenth year of operation, help strengthen and consolidate TRM’s position as the Maximo expert and IBM’s IT Service Management go-to market partner. In the past three months, TRM has begun to execute this strategy by achieving certifications and accreditations from IBM, appointing several key experts in the IT Service Management space, and expanding geographically. ` Currently, TRM is the only IBM business partner that is accredited across all ISM products built on the Tivoli Process Automation Engine (Maximo base services) and the only partner AAA Accredited in both: - Maximo Asset Management - Tivoli Asset Management for IT (TAMIT) TRM also has AA Accreditation in: - Tivoli Service Request Manager (TSRM) - Tivoli Usage and Accounting Manager (TUAM) - Tivoli Application Dependency Discovery Manager (TADDM) - Tivoli Change and Configuration Management Database (CCMDB) And A for: - Tivoli Provisioning Manager These accreditations along with satisfied customers have led IBM to move TRM from an Advanced Business Partner to a Premier Business Partner, which brings more visibility to TRM from the IBM Tivoli sales teams, prospective customers, and complementary partners.

According to Don Omura (, TRM Chief Operations Officer, “We are stepping up our investment in our most important relationship and partnership. We predict that IBM will make significant inroads into the IT Service Management market as more and more clients address the convergence of operational and IT assets and see the strength of IBM’s product offering. Our deep technical expertise in Maximo and ITIL and IBM’s leadership position in Enterprise Asset Management and Service Management are combining to pay dividends for us and IBM.”

TRM also announces the appointment of several key players at various levels within the organization to enable TRM to execute this new strategic vision. Rob Geier, former Director of Sales and North American Channel Sales for IBM’s Tivoli software brand, has been appointed to establish TRM’s IT Service Management practice, enable business development efforts across TRM, and manage the newly-created Central U.S. division.

Marie-Josee Ledoux joined TRM in the Pacific Northwest from Daticon Electronic Evidence Discovery as a Senior Tivoli Systems Engineer. With certifications across almost the entire Tivoli Automation product suite and implementations of TSRM, TAMIT, CCMDB, and TADDM, Marie brings a level of technical expertise not easily found. Marie is also ITIL Foundations certified and a certified AITP instructor for Tivoli.

The newest appointment is Dawn Allison from BAE Systems, where Dawn managed the implementation of TSRM and TAMIT for over 50,000 end users, effectively consolidating the management of BAE’s diverse portfolio of IT assets and global service desks all on a single Tivoli platform for IT Asset and Service Management. With real-world experience in implementing ITIL practices along with ITIL Foundations and Practitioner certifications, Dawn brings a level of understanding to TRM’s customers’ complex IT service management needs that cannot be matched.

In addition to the more than 200 successful Maximo implementations, TRM has implemented the Tivoli Automation products to manage its internal IT service requirements, closed Tivoli Service Request Manager deals, completed several Maximo 7.1 upgrades with over half-dozen currently in process, and supported IBM on its Maximo 7.1 Asset Management for IT implementation for one of the world’s largest financial institutions.

TRM recently expanded its presence in Dallas, Seattle and Denver, bringing additional sales, delivery and training resources closer to our existing and potential client base. TRM is one of the few IBM Authorized Independent Training Providers ( for Tivoli and offers courses in Maximo 6.x, Maximo 7.x, Tivoli Asset Management for IT (TAMIT), Tivoli Service Request Manager, Workflow and more at locations in Alexandria, Virginia; Denver, Seattle and at client sites.

TRM is also the creator of TRM RulesManager ( - the leading configuration add-on software to rapidly configure and deploy Maximo, TAMIT, and TSRM.

With all of these advantages, organizations who have multiple instances of service desks (sometimes from multiple vendors), must manage both operational and IT assets, or have IT asset management products that are difficult and costly to configure (as changes often require custom coding), should look to the IBM IT Service Management suite and TRM to help successfully deploy a better solution.

TRM is focused on improving the performance of our clients’ operations using Maximo Asset Management and IT Asset and Service Management with proven consulting and software solutions. Over the past fifteen years, Total Resource Management (TRM) has delivered successful implementations, integrations, consolidations, upgrades, mobile solutions and training for hundreds of satisfied clients across all asset-intensive industries. TRM is an authorized independent training provider (AITP) for IBM and an IBM Premier Business Partner. Our consultants have: leading industry expertise in best practices combined over 400 man-years of Maximo experience Tivoli Enterprise Asset Management / Maximo 5.x, Maximo 6.x and Maximo 7.x certifications IBM Advanced Deployment in Services Management, Service Delivery and Process Automation IBM Tivoli certifications in Tivoli Asset Management for IT (TAMIT), Tivoli Service Request Manager (TSRM), Tivoli Application Dependency Discovery Manager (TADDM), and Tivoli Change & Configuration Management Database (CCMDB) TRM’s solution portfolio includes TRM Software (add-on software modules for IBM Maximo Asset Management(R)): o TRM RulesManager SE ( (IBM/Tivoli-Approved) - Designed specifically for configuring IBM Maximo Asset Management to meet clients’ unique business requirements. It features configuration, integration and data migration capabilities TRM Lockout Tagout Manager ( - The only safety clearance application, powered by RulesManager, and seamlessly integrated with IBM Maximo Asset Management TRM Safety Tagging System (—STS is a stand-alone software application that standardizes the lockout/tagout process for maximum worker safety and airtight audit traceability. TRM is headquarted in Alexandria, Virginia and has business centers across the U.S. For more information, visit  

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