Total Resource Management, Inc. (TRM), a leading enterprise asset management (EAM), Maximo consulting and technology firm, announced it has been approved as the first business partner in the IBM SaaS Solution Provider program for IBM Maximo Software as a Service. TRM will bring their business know-how and related value and services together with IBM Maximo SaaS to provide Level 1 customer support and long term value, including the ability to integrate with customer’s IT support structure. As a part of the program, TRM can offer concurrent Maximo licenses - which is not possible through traditional perpetual license purchasing.
Before this program was even established, TRM signed and delivered the first customer to use the newly created IBM Maximo SaaS solution. An Alaska-based facility management services company selected TRM to deliver IBM Maximo SaaS powered by SoftLayer®. This client was managing their inventory, labor and services for their clients using manual spreadsheets. Recognizing the need for a more sophisticated Enterprise Asset Management (EAM) system, they sought out Maximo and wanting to decrease the expense of hardware and software, required an experienced hosting provider.
TRM has also recently been awarded the implementation of a large Army logistics company who recently chose to migrate from an on premise implementation to IBM Maximo SaaS.
“TRM is pleased to be able to add these IBM SaaS hosting options to our branded High Performance CloudTM for Maximo offerings. This gives us one of the most comprehensive Maximo cloud portfolio on the market. We cover the small, out-of-the box implementations to the large, complex and global clients. Our clients look to us for our deep experience in delivering value through the cloud to asset-intensive clients. They want more than just moving computing workloads to a virtualized environment. Instead, they want a trusted partner with years of Maximo hosting experience along with asset management and Maximo application know-how. There is no substitute for our 20 years of experience with Maximo,” said Don Omura, TRM Chief Operations Officer.
Some of the distinct features of TRM’s High Performance CloudTM Solutions for Maximo include:
- Customizable configurations and SLAs
- Add-ons and Industry Solutions enabled
- Secure integrations with enterprise applications
- Multiple U.S. and Global infrastructure data center options with IBM SoftLayer and GoGrid
- Automated monitoring, application performance management, and load testing
- TRM RulesManagerTM Cloud administration module - unique software to manage Maximo environments in the cloud
- MaxAssistTM - integrated “checklists” to ensure proper usage of Maximo