By teaming with Smith, Veolia Water gains access to his industry-leading experience applying the RCM process successfully to more than 75 projects over the past 30 years. This exclusive partnership will allow Veolia to expand its use of RCM methodology throughout its operations, and enables the company to implement additional asset management strategies for its clients to reinforce the delivery of safe, cost-effective water treatment services.

Smith is an internationally-recognized RCM expert and the author and co-author respectively of Reliability-Centered Maintenance and RCM: Gateway to World-Class Maintenance, which have become standards for defining and implementing the Classical RCM process.

“Looking at companies in the water and wastewater treatment industry, it is clear that Veolia Water places great importance on maintenance, which is why I’m pleased to enter into this agreement,” said Smith. “The RCM methodology is the foundation of Veolia Water’s maintenance philosophy, and it has proven to be a highly effective risk-mitigation tool where it has been applied. I look forward to working closely with the company to enhance its RCM capabilities.”

Throughout its operations, Veolia Water has a primary responsibility for maintaining client assets, and the company’s business strategy includes providing world-class maintenance programs to ensure asset reliability on a lifecycle-cost basis. Properly applying the RCM methodology is a key element in this program. The partnership with Mr. Smith will help ensure the success of Veolia Water’s asset management programs.

“We are very pleased to partner with someone of Mac Smith’s stature and expertise in all facets of RCM,” said Frank Benichou, executive vice president and chief technology officer, Veolia Water North America. “We have had great success over the years in applying RCM at our projects, and we view our partnership with Mac as recognition of excellence in applying RCM methodologies.  We look forward to working with him in his important role as we combine respective experiences and best practices to ensure world-class maintenance programs for our clients.”

Under the terms of the agreement, Smith will work with Veolia on a priority basis to provide RCM services to its client base while continuing to accept, via AMS Associates, selected projects that are not a part of Veolia’s business plan.

Based in Chicago, Veolia Water North America is the leading provider of comprehensive water and wastewater partnership services to municipal and industrial customers, providing services to more than 14 million people in approximately 650 North American communities.  The company is part of the Veolia Environnement companies in North America, with 30,000 North American employees providing sustainable environmental solutions in water management, waste services, energy management, and passenger transportation.

Veolia Water, the water division of Veolia Environnement, is the world leader in water and wastewater services and technological solutions. It is number 1 in the world for publishing research works on water and has a portfolio of more than 600 patents. Its parent company, Veolia Environnement (NYSE: VE and Paris Euronext: VIE), is the worldwide reference in environmental services. With more than 312,000 employees, Veolia Environnement recorded annual revenues of $50 billion in 2008. Veolia Environnement is in the Dow Jones Sustainability World Index (DJSI World) and Dow Jones STOXX Sustainability Index (DJSI STOXX). Visit the company’s Web sites at and


Matt Demo
Veolia Water North America

Upcoming Events

August 9 - August 11 2022

MaximoWorld 2022

View all Events
80% of newsletter subscribers report finding something used to improve their jobs on a regular basis.
Subscribers get exclusive content. Just released...MRO Best Practices Special Report - a $399 value!
Conducting Asset Criticality Assessment for Better Maintenance Strategy and Techniques

Conducting an asset criticality assessment (ACA) is the first step in maintaining the assets properly. This article addresses the best maintenance strategy for assets by using ACA techniques.

Harmonizing PMs

Maintenance reliability is, of course, an essential part of any successful business that wants to remain successful. It includes the three PMs: predictive, preventive and proactive maintenance.

How an Edge IoT Platform Increases Efficiency, Availability and Productivity

Within four years, more than 30 per cent of businesses and organizations will include edge computing in their cloud deployments to address bandwidth bottlenecks, reduce latency, and process data for decision support in real-time.

MaximoWorld 2022

The world's largest conference for IBM Maximo users, IBM Executives, IBM Maximo Partners and Services with Uptime Elements Reliability Framework and Asset Management System is being held Aug 8-11, 2022

6 Signs Your Maintenance Team Needs to Improve Its Safety Culture

When it comes to people and safety in industrial plants, maintenance teams are the ones who are most often in the line of fire and at risk for injury or death.

Making Asset Management Decisions: Caught Between the Push and the Pull

Most senior executives spend years climbing through the operational ranks. In the operational ranks, many transactional decisions are required each day.

Assume the Decision Maker Is Not Stupid to Make Your Communication More Powerful

Many make allowances for decision makers, saying some are “faking it until they make it.” However, this is the wrong default position to take when communicating with decision makers.

Ultrasound for Condition Monitoring and Acoustic Lubrication for Condition-Based Maintenance

With all the hype about acoustic lubrication instruments, you would think these instruments, once turned on, would do the job for you. Far from it!

Maintenance Costs as a Percent of Asset Replacement Value: A Useful Measure?

Someone recently asked for a benchmark for maintenance costs (MC) as a percent of asset replacement value (ARV) for chemical plants, or MC/ARV%.