Como Eli Goldratt indico en "La Meta", un experto no es alguien que le da la respuesta, solamente alguien que le hace las preguntas correctas. Este concepto es relevante en RCA porque uno de los valores más grandes de RCA, es el aprender de los miembros del equipo cuando tienen que hacer las preguntas correctas, y buscan las respuestas ellos mismos. Los acercamientos de RCA que proporcionan las respuestas (que no pueden proporcionar posiblemente todas las respuestas, por todas partes), eliminan el elemento de aprender derivado de RCA. Todo depende de cuáles son las metas de los esfuerzos de RCA de la organización.

Consejo enviado por The Reliability Center

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