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How Complex Should Maintenance Procedures Be?
  • The complexity of the task. Tasks which have multiple steps that must be performed in specific sequence, or contain unusual operations, must be spelled out precisely.
  • What specific data is needed to complete the task with repeatable results? Critical numerical data, such as torque values and clearances, specific type of lubricant, or special tools, should always be spelled out and never left to memory.
  • The criticality of the procedure’s outcome. How important is it that the job is done exactly right? As the tolerance for poor outcome or any variation in the outcome decreases, the need for specific detail required to ensure a consistent outcome increases sharply.

Find the complete explanation by visiting and clicking on the articles heading when you hover over the Operator Care element of the Reliability Excellence Model.

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