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Once you have determined that a component is in need of repair, it is sent to a selected supplier to evaluate whether it can be repaired and provide a quote to do the repair. The tracking controls for the part needing repair and being sent to a supplier begins with a red repair tag, which identifies the part number and includes the description, purchase order number for the supplier to use when evaluating the component part or equipment, and the reason for the need of repair. Once the part is received by the supplier and it is determined that the part can be repaired, a quote is prepared for the customer to evaluate and consider. Once a go ahead is received by the repair center, the tag is changed to yellow, meaning in process, and the part is repaired. The part is returned back to the customer and the tag is changed to green, indicating the part meets all specifications of a new part. Parts must be repaired to the same state of the original equipment manufactured product, with the same expectations as a new part. There normally is no warranty attached to the repaired part except for test results indicating the part specifications. The part is then binned and placed as a FIFO rotation, since repair parts should be picked and used first.

Figure 13 — Repair and Return Example


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