IMC-2016 RAP Talk - 20:54 
by Joel Levitt, Reliabilityweb.com

Effective supervision increases productivity 15% with improvements in morale. The supervisor's job is multifaceted. You have to become the right person (priest, prison guard, life guard) at the right time for the right person. All of your change management goes away if the supervisor is not on board with the change. This short talk highlights some of the problems and opportunities from that role.