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City of Henderson Mobile Solution: Selection and Implementation Insights

MW-2021 Presentation 30:39 Minutes

by Debra Grisafe, City of Henderson, NV and Ben Graham, Sedin Technologies-EAM360

The City of Henderson (COH) implemented a Maximo mobile solution in 2011, which was comprised of presenting a full-scale Maximo session on an iPad via Citrix. Although the solution did work, it was limited by cellular connectivity that caused interruptions in work and regression to manual processes. The lack of connectivity was the primary source of contention amongst field staff who claimed the solution did not work well. 

In 2019 COH moved forward with the Maximo Mobile Functionality Project, with the intent to implement a new solution that would work in a disconnected mode, thereby eliminating the interruptions in work and potentially increasing efficiency, productivity, and real-time data reporting, as well as, leverage a range of display platform devices (iPad/iPhone) to lead to increased use, efficiency gains and service charge savings. After determining the business requirements, a Fit GAP Analysis was performed to identify viable candidates to conduct a proof of concept (POC). Identified mobile vendors were evaluated based on the degree to which solution features met the defined business requirements, customization/configuration capabilities, and implementation, licensing, and support costs. COH selected EAM360 as the mobile partner to move forward with in the POC and eventual implementation. After mitigating rigid security controls, COH went live with EAM360 in July of 2020. 


  • Mobile solution selection process 
  • Mobile solution implementation challenges 
  • Mobile solution benefits 
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