by Don McDaniel and George Miconi, Worthington Industries - Columbus Steel Division
We don’t care for “world-class.” In most of our minds, “first class” is a far better description of being the best! For example: Are you a world-class person or first -class? Is your idea of a great restaurant (food or service) world-class or first-class? When you fly on an aircraft do you want to sit in coach or FIRST-CLASS!! The challenge is to never settle for being done. Set up 2 categories - 1) Working-on Items (in work you’re testing these in real time and recording the results) and 2) Wish List - and make sure there is always 3 items or more in them and once one is completed from the working-on list, move an item from the wish list into working-on and maintain a minimum of 3-5 in each category. This will always keep you moving forward. Don’t be discouraged if some ideas sound great and when implemented, they fail miserably. This is called growing pains, and you always want to feel these because it shows you are advancing in the direction of first-class maintenance! Communicate with your customer (in most cases, production) and make them feel involved with the decision making on items you are planning to work on. If you don’t have their trust, IT WILL NOT WORK.
The 5 items you must continue to execute in order for you to see results.
1) Communicate with EVERYONE: A meeting time set in stone that you do not deviate from. Once a week works very well in most cases.
2) Metrics: If you don’t establish these you will never know (where, what, or how) you’re doing.
3) Only have one way to get information to the maintenance department (work request) for what’s broken? Don’t deviate from this for any reason.
5) Root Cause Analyses (RCA): Figure out why it broke and how you’re going to prevent that from happening again. Talk about it with your team and get everyone involved on how to prevent this from reoccurring. PM it, redesign it, remove it, etc.
This is not a complex way to do maintenance!
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