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Improving Services thru Entitlement and Technology

IMC-2017 Learning Session - 38:48
by David Auton, Cushman and Wakefield Services

All organizations face cost and performance challenges to remain competitive. Additionally, all organizations want to improve and demonstrate good stewardship of their facilities. The reality is that all organizations have process based components that can be assessed to determine the potential performance within existing structures. This presentation strives to help leaders understand how basic awareness of process capability and simple measures can be applied to what are often obscure processes and can be used to identify improvement opportunities. The approaches to determine what actions may be necessary to achieve improvements are reviewed with examples. Methods to estimate the impact of process improvements, technology and tools are reviewed. Using a pragmatic approach, organizations can quickly determine if proposed technology investments are warranted and reasonable.

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