Requirements:

• Bilingual (English-Spanish)
• Workdays: Tuesday - Thursday.
• Schedule from 8:30 am - 5:00 pm CST
• Plus: Visa for travel to the United States (This position requires less than 20% travel)

About us:

Reliabilityweb.com is dedicated to delivering informational articles, videos, podcasts, case studies, virtual workshops, benchmark data, tips, and how-to information for maintenance reliability leaders and asset management professionals.

We offer a comprehensive ecosystem through our website, workshops, training, LMS, conferences on-demand, and industry events such as The International Maintenance Conference (IMC), The RELIABILITY Conference® (TRC), and MaximoWorld (MW); a Reliabilityweb event, all of which deliver essential resources to the community.

About the role:

We are seeking a Bilingual IT Support Specialist with strong technical skills, excellent interpersonal abilities, who has Cvent experience. You will be responsible for creating and maintaining all events in Cvent, troubleshooting technical issues and providing customer support. Strong written and verbal communication skills are essential, as you will work directly with customers and document processes.

Responsibilities:

1. Supporting current platforms and applications such as Cvent, HubSpot CRM Enterprise, HubSpot Marketing Enterprise, HubSpot Content Enterprise, HubSpot Commerce Enterprise, HubSpot Automation, Reporting and Management, Lemon Ink, Shopify, Microsoft 365, Google Workspace, Box, Basecamp, Zoom, LMS Management.
2. Minimal of 2 Years experience with Cvent
   • Lead the setup, configuration, and management of events within the Cvent platform.
   • Collaborate closely with event planners and stakeholders to understand event requirements and tailor Cvent solutions accordingly.
   • Design and customize event registration websites, email communications, Attendee Hub, and session surveys within Cvent.
   • Implement event workflows, including registration, payment processing, attendee management, and reporting.
   • Monitor and troubleshoot technical issues related to event registration, payment processing, and data synchronization.
   • Provide guidance and training to event planners and stakeholders on using the Cvent platform effectively.
   • Assist in the integration of Cvent with other systems, such as HubSpot.
   • Stay updated with the latest features and best practices in Cvent event management technology.
   • Generate event reports and analyze data to provide insights and recommendations for event improvements.
3. Team Player, self-reliant, self-starter, resourceful, energetic, driven, flexible, initiative, self-disciplined, critical thinker.
4. Excellent interpersonal skills.
5. Good written and verbal communication.
6. Attention to detail with solid troubleshooting and critical thinking skills.

Additional Skills and Responsibilities:

• Uphold the company's values and contribute to a positive and respectful team environment.
• Demonstrate professionalism and support team members in their responsibilities.
• Actively contribute to maintaining a welcoming and courteous workplace.
• Foster a culture of mutual respect and collaboration among team members.
• Ability to lead small projects related to Cvent even creation ensuring they are delivered on time and within scope.
• Ability to juggle multiple issues simultaneously and prioritize tasks effectively under pressure.
• Proactive and creative approach to identifying and solving technical problems.
• Eagerness to stay updated on the latest IT and AI trends and adapt to new technologies.

Bonus Skills:

• Proficiency in developing and maintaining AI systems, specifically using ChatGPT and similar models.
• Experience creating, deploying, and managing private AI bots for various applications.