Reliabilityweb Enterprise Customer Success Manager

Augury raises $180 Million to become one of the first Industry 4.0 Unicorns. New strategic investors, commercial agreements and a valuation of over $1 billion confirm Machine Health as Industry 4.0’s killer app. The new funding enables us to expand globally, create offerings for new industries such as energy, and continue to innovate in our core manufacturing market to help customers improve the reliability, resiliency and efficiency of their machines and operations.

We are on a mission to build a world where people can always rely on the machines that matter. Using the Internet of Things (IOT) and Artificial Intelligence (AI) technology, we predict and prevent industrial machine failures, and improve machine performance, so manufacturers can keep the shelves stocked with the essential products we need and use every day.

As an Enterprise Customer Success Manager, you will directly impact our customers’ business by helping them achieve machine health to keep their production lines running. You'll take a strategic approach to ensure our customers onboard and adopt Augury widely and continuously gain value from our products and services.

A Day In Your Life

You understand how our customers work and their business challenges and coach them on leveraging Augury for machine health strategy.
You take pride in owning the customer experience and making sure that the customer moves swiftly across the customer lifecycle while maximizing their value with the right offerings.
You are a thought leader and creative in helping the customer grow in ways they may not have evaluated or anticipated.
You educate the customer and understand that they're always looking for new, better, and easier ways of doing their job or increasing the bottom line.
You engage customers using a consultative approach which positions you and Augury as the preferred long-term strategic partner.
You work seamlessly with the Sales and Product teams to deliver continuous value to our customers and drive platform adoption.
You bring new initiatives forward by identifying opportunities for continuous improvement and implement them.

What You Bring

Experience: 5+ years in B2B customer relationship management, customer success, account management, or related function in a technology-centric environment. Experience in working with global Fortune 500 companies that leverage Enterprise Technology platforms, e.g., Salesforce, CMMS, ERP systems, etc.
Relationship building: Proven ability with building strong relationships with customers and internal stakeholders, especially Sales and Product teams.
Tech savviness: Technical understanding/aptitude of machines from the Industrial manufacturing arena is a strong advantage.
Strong communicator: Clear and concise written and verbal skills with the ability to craft compelling stories to advocate for the customer.

Perks

Comprehensive Medical Coverage
401k plan with matching
Stock options
Paid parental leave
Flex PTO
WFH Stipend
Phone Reimbursement
Hybrid 4-day work week, every other week