As an Enterprise Customer Success Manager, you will directly impact our customers’ business by helping them achieve machine health to keep their production lines running. You'll take a strategic approach to ensure our customers onboard and adopt Augury widely and continuously gain value from our products and services.

A Day In Your Life

• You understand how our customers work and their business challenges and coach them on leveraging Augury for machine health strategy.
• You take pride in owning the customer experience and making sure that the customer moves swiftly across the customer lifecycle while maximizing their value with the right offerings.
• You are a thought leader and creative in helping the customer grow in ways they may not have evaluated or anticipated.
• You educate the customer and understand that they're always looking for new, better, and easier ways of doing their job or increasing the bottom line.
• You engage customers using a consultative approach which positions you and Augury as the preferred long-term strategic partner.
• You work seamlessly with the Sales and Product teams to deliver continuous value to our customers and drive platform adoption.
• You bring new initiatives forward by identifying opportunities for continuous improvement and implement them.

What You Bring

• Experience: 5+ years in B2B customer relationship management, customer success, account management, or related function in a technology-centric environment. Experience in working with global Fortune 500 companies that leverage Enterprise Technology platforms, e.g., Salesforce, CMMS, ERP systems, etc.
• Relationship building: Proven ability with building strong relationships with customers and internal stakeholders, especially Sales and Product teams.
• Tech savviness: Technical understanding/aptitude of machines from the Industrial manufacturing arena is a strong advantage.
• Strong communicator: Clear and concise written and verbal skills with the ability to craft compelling stories to advocate for the customer.

Perks

• Comprehensive Medical Coverage
• 401k plan with matching
• Stock options
• Paid parental leave
• Flex PTO
• WFH Stipend
• Phone Reimbursement
• Hybrid 4-day work week, every other week