Getting buy-in feels like a win. But what happens when the team says yes… and then nothing changes?

In this episode of The Stand, Terrence O’Hanlon talks with Justin Howell and Ryan Thomas, two Certified Reliability Leaders leading global engineering at CBRE. They’ve seen firsthand how hard it is to implement change at scale—even with executive sponsorship and a strong technical plan.

Together they break down:

• Why adoption fails even when everyone agrees
• How to design reliability programs that people actually use
• What resistance really looks like—and how to work with it
• The underestimated power of listening and follow-through
• How CBRE equips teams worldwide through the CRL and RLI

Whether you're scaling a reliability strategy, rolling out a new program, or just trying to get your team to try something new—this conversation delivers practical, hard-earned insights you can apply immediately.

🔗 Listen now and explore what it really takes to turn ideas into lasting impact.