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Creating Defect Elimination Culture

by Paul Monus, and Dave Reiber,

The Lima Ohio Refinery story is used to explore attention, intention, declaration and commitment aspects of creating defect elimination culture. This is an interactive workshop. We will explore six topics relevant to creating a culture of defect elimination using BP Lima Oil Refinery’s culture change to illustrate key points.

Learning takeaways:

  • Expanded awareness about leadership requirements for a successful defect elimination effort
  • Overcoming silo working by tightening social networks
  • Systems thinking causal loops involved
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