In this episode of The Stand, host Terrence O’Hanlon sits down with Andy Yang, Director of Asset Management at San Jose Water, to explore what it really takes to drive lasting change during a multi-year Enterprise Asset Management (EAM) implementation.

Andy opens up about leading a system-wide rollout across treatment plants, fleet, tools, and over 2,400 miles of distribution infrastructure—while keeping people at the center of the process. With honesty and insight, he shares how his team built trust, maintained momentum, and turned technical complexity into practical, meaningful outcomes.

From structured change management frameworks to late-night support calls, this conversation reveals why user adoption isn’t about software—it’s about people. Whether you're a reliability leader, utility executive, or change agent, this episode offers hard-earned lessons and uplifting perspective on how to implement technology the right way.

Topics Include:

• Balancing management goals with frontline needs
• Formal vs. informal change management
• Why emotional support is essential for adoption
• Lessons from integrating mobile tools and data collection
• How transparency and trust drive reliability success