In this compelling IMC session, Eric Ayanegui from Cintas shares his company's remarkable journey, beginning in 2007, to build an industry-leading reliability program from the ground up. He reveals that the single most important element of their success was the creation of a Reliability Vision that transformed the culture from one of "maintenance" (seen as a cost) to one of "reliability" (an investment).

Eric details the audacious goals and surprising results of their strategy, including:

• Branding: Creating a reliability logo and marketing campaign that fostered a culture of pride and commitment among their 1,000+ maintenance technicians.
• Training & Development: Implementing a mandatory reliability training program for over 1,700 employees, empowering them to become highly skilled professionals.
• Financial Impact: Earning the trust of executives by demonstrating a significant increase in their return on net assets.
• Global Recognition: Winning four Uptime Awards, which were celebrated as team victories that belonged to the entire company.

This session offers invaluable lessons on how to get buy-in from the C-suite, foster a culture of continuous improvement, and set ambitious goals that not only transform operations but also make your company a leader in the industry.