IMC-2017 Learning Session - 49:46
by Kenneth Hayes & Justin McCarthy, Mercedes-Benz U.S. Intl, Inc.

This presentation highlights how the Maintenance department at Mercedes-Benz U.S. International Inc. (MBUSI) has managed to change their culture through evolution not revolution. After benchmarking plants across many industries, they realized it’s not “what you do” that’s important, it’s “how you do it.” We share the lessons learned that have enabled our team to change our organization’s culture with involvement from all levels of the organization.