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Understand Your Audience: How to explain the need for reliability in your company.

Understand Your Audience: How to explain the need for reliability in your company.

by William DeFelice, WellSpan Health

In many corporations maintenance works under 'hero mode'. When it breaks we are the heroes who come in to fix it quickly and cheaply then go away until it breaks again. Getting both the executives and the staff to focus on 'Don't Just Fix It; Improve it' approach takes different strategies.

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