Unplanned reactive maintenance and fragmented entry points frequently disrupt work execution across complex facility operations. This presentation outlines a structured framework for establishing a disciplined work execution strategy using native, out-of-the-box IBM Maximo functionality.
The session breaks down a five-step lifecycle—covering work intake, triage, planning and scheduling, physical execution, and closeout—while defining key operational roles across customer service reps, planners, schedulers, technicians, procurement, and leadership. Key topics include applying the "5Ws and H" (Who, What, When, Where, Why, How) to generate quality work requests, separating planner and scheduler roles to minimize delays, managing break-in and break-out work, capturing technician feedback via mobile workflows, and establishing a 30-day pilot roadmap for continuous process improvement
