eMaint has chosen to expand its office space internationally in order to provide existing European customers with on-the-ground support for its flagship product, eMaint X3; further grow its business in Europe; and extend its hours of operation to fully cover normal business hours in Europe.
“Our expansion into Ireland is key to meeting our company’s mission, which is to ensure the success of our clients. It is important that our clients outside of North America are receiving the support and service to help them achieve their maintenance management goals,” says eMaint CEO and President Brian Samelson.
The establishment of eMaint’s EMEA headquarters in Dublin will allow for a greater level of support for existing global clients, and will enable the eMaint team to continue to provide a highly-personalized level of service as its international business expands.
Senior Manager of EMEA Operations, Claire Cox, is responsible for the leadership of eMaint’s EMEA business based out of their Dublin office. Cox is very customer-focused, passionate about technology, and dedicated to driving business growth for eMaint within the EMEA region. Claire holds an undergraduate degree in business from University College Dublin and a master’s degree in marketing from Dublin City University, and brings a strong record in account management, operations and client implementation with 10 years of experience in sales and client relationship management.
Cox provides on-site leadership for the new Dublin office, and extends eMaint’s company culture and values to their Irish operation. Other team members include a CMMS Implementation Specialist and an Implementation Account Manager to provide on-the-ground technical support and customer service to eMaint’s growing European customer base. The company is actively seeking additional multi-lingual resources for its client services team to provide native language support for their growing European client base.
Named one of Inc. Magazine’s fastest growing companies in the U.S., eMaint’s geographical expansion to Ireland is just one aspect of its overall growth. With 18,000 users in 20 countries worldwide, the company enjoyed a 167 percent revenue growth in 2012 over a three-year span. Additionally, eMaint’s staff has more than tripled since the beginning of 2010.
About eMaint Enterprises, LLC
eMaint, the leader in on-demand CMMS solutions, has been providing maintenance management software solutions since 1986 and was one of the first CMMS providers to develop a completely web-based “Software as a Service” (SaaS) model for more rapid implementation at a lower total cost of ownership.
eMaint’s client base consists of over 18,000 users worldwide across 2,000 sites ranging from small & medium sized organizations to Fortune 500 corporations including manufacturers, service providers, fleet operators, energy and utility companies, health care facilities, universities, municipalities, and facility and property managers.