Maintenance Connection’s growth has warranted a 20% increase in personnel, with new hires across the United States that provide expertise in all areas of the organization from sales and marketing to implementation and customer service. 2013 saw an increase in the amount of customers requesting professional service days. The demand for implementation services rose 25%. Additionally, Maintenance Connection customers turned out in record numbers for Checkpoint 2013, the annual customer training seminar.
Of course, even with a superior CMMS product, a company will not sustain this type of growth unless it is also backed by an exceptional Customer Service team. Maintenance Connection’s diverse and talented group of Solution Engineers work tirelessly to maintain customer satisfaction. Their dedicated support team maintained a customer satisfaction rate greater than 98% throughout 2013, a rating that greatly exceeds the industry average of 86%. A new customer support portal that the company launched in January will continue to boost response times and satisfaction ratings in customer support. “This new portal is extremely helpful because customers can now submit support tickets directly to our solution engineers and receive rapid responses, make product suggestions for further enhancements, and connect with fellow users”, said Brian Kincaid, Client Services Director.
More than 150 new customers chose Maintenance Connection as their CMMS solution last year. Among them are recognizable names such as Rexnord, Maine Medical Center, Home Shopping Network, City of Raleigh, Mohegan Sun Casino, Under Armour, Trane, and an expansion of Southwest Airlines.
About Maintenance Connection:
Maintenance Connection is a rapidly-growing company that is leading the way in maintenance management using pure Internet technology. Maintenance Connection delivers a full-featured web-based maintenance management (or CMMS) solution including Work Order Tracking, Preventive Maintenance / PM Software, Asset Management, Inventory Tracking, Procedure Library, Labor Scheduling, and Service Requests all available through the Internet using a web browser. Maintenance Connection offers a unique and intuitive user interface built on a robust database infrastructure, all at a highly competitive price point. For more information about the company and products, visit http://www.maintenanceconnection.com.
