Maintenance Connection’s growth has warranted a 20% increase in personnel, with new hires across the United States that provide expertise in all areas of the organization from sales and marketing to implementation and customer service. 2013 saw an increase in the amount of customers requesting professional service days. The demand for implementation services rose 25%. Additionally, Maintenance Connection customers turned out in record numbers for Checkpoint 2013, the annual customer training seminar.

Of course, even with a superior CMMS product, a company will not sustain this type of growth unless it is also backed by an exceptional Customer Service team. Maintenance Connection’s diverse and talented group of Solution Engineers work tirelessly to maintain customer satisfaction. Their dedicated support team maintained a customer satisfaction rate greater than 98% throughout 2013, a rating that greatly exceeds the industry average of 86%. A new customer support portal that the company launched in January will continue to boost response times and satisfaction ratings in customer support. “This new portal is extremely helpful because customers can now submit support tickets directly to our solution engineers and receive rapid responses, make product suggestions for further enhancements, and connect with fellow users”, said Brian Kincaid, Client Services Director.

More than 150 new customers chose Maintenance Connection as their CMMS solution last year. Among them are recognizable names such as Rexnord, Maine Medical Center, Home Shopping Network, City of Raleigh, Mohegan Sun Casino, Under Armour, Trane, and an expansion of Southwest Airlines.

About Maintenance Connection:

Maintenance Connection is a rapidly-growing company that is leading the way in maintenance management using pure Internet technology. Maintenance Connection delivers a full-featured web-based maintenance management (or CMMS) solution including Work Order Tracking, Preventive Maintenance / PM Software, Asset Management, Inventory Tracking, Procedure Library, Labor Scheduling, and Service Requests all available through the Internet using a web browser. Maintenance Connection offers a unique and intuitive user interface built on a robust database infrastructure, all at a highly competitive price point. For more information about the company and products, visit

Upcoming Events

August 9 - August 11 2022

MaximoWorld 2022

View all Events
80% of newsletter subscribers report finding something used to improve their jobs on a regular basis.
Subscribers get exclusive content. Just released...MRO Best Practices Special Report - a $399 value!
Conducting Asset Criticality Assessment for Better Maintenance Strategy and Techniques

Conducting an asset criticality assessment (ACA) is the first step in maintaining the assets properly. This article addresses the best maintenance strategy for assets by using ACA techniques.

Harmonizing PMs

Maintenance reliability is, of course, an essential part of any successful business that wants to remain successful. It includes the three PMs: predictive, preventive and proactive maintenance.

How an Edge IoT Platform Increases Efficiency, Availability and Productivity

Within four years, more than 30 per cent of businesses and organizations will include edge computing in their cloud deployments to address bandwidth bottlenecks, reduce latency, and process data for decision support in real-time.

MaximoWorld 2022

The world's largest conference for IBM Maximo users, IBM Executives, IBM Maximo Partners and Services with Uptime Elements Reliability Framework and Asset Management System is being held Aug 8-11, 2022

6 Signs Your Maintenance Team Needs to Improve Its Safety Culture

When it comes to people and safety in industrial plants, maintenance teams are the ones who are most often in the line of fire and at risk for injury or death.

Making Asset Management Decisions: Caught Between the Push and the Pull

Most senior executives spend years climbing through the operational ranks. In the operational ranks, many transactional decisions are required each day.

Assume the Decision Maker Is Not Stupid to Make Your Communication More Powerful

Many make allowances for decision makers, saying some are “faking it until they make it.” However, this is the wrong default position to take when communicating with decision makers.

Ultrasound for Condition Monitoring and Acoustic Lubrication for Condition-Based Maintenance

With all the hype about acoustic lubrication instruments, you would think these instruments, once turned on, would do the job for you. Far from it!

Maintenance Costs as a Percent of Asset Replacement Value: A Useful Measure?

Someone recently asked for a benchmark for maintenance costs (MC) as a percent of asset replacement value (ARV) for chemical plants, or MC/ARV%.