CRL 1-hr: 9/26 Introduction to Uptime Elements Reliability Framework and Asset Management System

Maintenance Connection’s growth has warranted a 20% increase in personnel, with new hires across the United States that provide expertise in all areas of the organization from sales and marketing to implementation and customer service. 2013 saw an increase in the amount of customers requesting professional service days. The demand for implementation services rose 25%. Additionally, Maintenance Connection customers turned out in record numbers for Checkpoint 2013, the annual customer training seminar.

Of course, even with a superior CMMS product, a company will not sustain this type of growth unless it is also backed by an exceptional Customer Service team. Maintenance Connection’s diverse and talented group of Solution Engineers work tirelessly to maintain customer satisfaction. Their dedicated support team maintained a customer satisfaction rate greater than 98% throughout 2013, a rating that greatly exceeds the industry average of 86%. A new customer support portal that the company launched in January will continue to boost response times and satisfaction ratings in customer support. “This new portal is extremely helpful because customers can now submit support tickets directly to our solution engineers and receive rapid responses, make product suggestions for further enhancements, and connect with fellow users”, said Brian Kincaid, Client Services Director.

More than 150 new customers chose Maintenance Connection as their CMMS solution last year. Among them are recognizable names such as Rexnord, Maine Medical Center, Home Shopping Network, City of Raleigh, Mohegan Sun Casino, Under Armour, Trane, and an expansion of Southwest Airlines.

About Maintenance Connection:

Maintenance Connection is a rapidly-growing company that is leading the way in maintenance management using pure Internet technology. Maintenance Connection delivers a full-featured web-based maintenance management (or CMMS) solution including Work Order Tracking, Preventive Maintenance / PM Software, Asset Management, Inventory Tracking, Procedure Library, Labor Scheduling, and Service Requests all available through the Internet using a web browser. Maintenance Connection offers a unique and intuitive user interface built on a robust database infrastructure, all at a highly competitive price point. For more information about the company and products, visit

Upcoming Events

August 8 - August 10, 2023

Maximo World 2023

View all Events
80% of newsletter subscribers report finding something used to improve their jobs on a regular basis.
Subscribers get exclusive content. Just released...MRO Best Practices Special Report - a $399 value!
Uptime Elements Root Cause Analysis

Root Cause Analysis is a problem solving method. Professionals who are competent in Root Cause Analysis for problem solving are in high demand.

Reliability Risk Meter

The asset is not concerned with the management decision. The asset responds to physics

Why Reliability Leadership?

If you do not manage reliability culture, it manages you, and you may not even be aware of the extent to which this is happening!

Asset Condition Management versus Asset Health Index

Confusion abounds in language. Have you thought through the constraints of using the language of Asset Health?

Seven Chakras of Asset Management by Terrence O'Hanlon

The seven major asset management chakras run cross-functionally from the specification and design of assets through the asset lifecycle to the decommissioning and disposal of the asset connected through technology

Reliability Leader Fluid Cleanliness Pledge

Fluid Cleanliness is a Reliability Achievement Strategy as well as an asset life extension strategy

MaximoWorld 2022 Conference Austin Texas

Connect with leading maintenance professionals, reliability leaders and asset managers from the world's best-run companies who are driving digital reinvention.

“Steel-ing” Reliability in Alabama

A joint venture between two of the world’s largest steel companies inspired innovative approaches to maintenance reliability that incorporate the tools, technology and techniques of today. This article takes you on their journey.

Three Things You Need to Know About Capital Project Prioritization

“Why do you think these two projects rank so much higher in this method than the first method?” the facilitator asked the director of reliability.

What Is Industrial Maintenance as a Service?

Industrial maintenance as a service (#imaas) transfers the digital and/or manual management of maintenance and industrial operations from machine users to machine manufacturers (OEMs), while improving it considerably.