Ciertamente, cuando se trata de conflictos interpersonales, los empleados tienen la responsabilidad primaria para resolver los asuntos que se desarrollan con los colaboradores. Pero los líderes juegan un papel importante también. Antes que nada, cada líder debe favorecer la cooperación y abrir la comunicación dentro de su grupo de trabajo. Hacer esto, ayudará a reducir el número de conflictos que de otro modo quizás ocurran y quizás aumente la eficacia general del equipo. Si usted es un líder puede estar pensando: "Excelente ¿Pero cómo lo hago"? Aquí están unas cuantas ideas que deben ayudar:

  • Clarifique sus esperanzas. Asegúrese de que cada miembro del equipo sabe que la cooperación y la comunicación son requisitos de trabajo.
  • Ponga el ejemplo. Sea ejemplo de la conducta que usted espera de otros.
  • Refuerce el desempeño deseado. Reconozca y recompense a los miembros del equipo que trabajan bien con los demás.
  • De responsabilidad a todos. Incluya "trabajo en equipo," "cooperación," y "comunicación abierta" como categorías de reacción en todas las revisiones de desempeño que usted realiza. Y asegúrese que hay consecuencias cuando se falla en cumplir las expectativas.

Consejo extraido del libro "What To Do When Conflict Happens: Every Employee's Guide to Resolving Workplace Problems"

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