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Definition: Deming’s Fourteen Points

W. Edwards Deming's fourteen management points to increase quality and productivity when practiced.

They are:

1. Created constancy of purpose for improving product or services.

2. Adopt new philosophy.

3. Cease dependence on inspection to increase quality level.

4. End the practice of awarding business on price alone. Work with a single supplier as a partner.

5. Improve constantly and forever every process for planning, production, and service.

6. Institute training on the job.

7. Adopt and institute leadership.

8. Drive out fear.

9. Break down barriers between staff areas.

10. Eliminate slogans, exhortations, and targets for the workforce.

11. Eliminate numerical quota for the workforce and numerical goals for management.

12. Remove barriers that rob people of pride of workmanship.

13. Institute a vigorous program of education and self improvement.

14. Put everybody in the organization to work to accomplish the transformation.

Tip excerpted from: The Professional's Guide to Maintenance and Reliability Terminology by Ramesh Gulati, Jerry Kahn and Robert Baldwin

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