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IMC-2016 Learning Session - 46:25
by Paul Monus, BP and Felicjan Rydzak, Felix Consultancy

This talk is about leadership of defect elimination that build on a lot of the discussions happening around maintenance and reliability. The presentation uses the Lima Refinery story as a backdrop to it. Twenty years old now, it has a lot of lessons that have been extensively studied and written about. After Paul talks about the story, Felicjan gives a system dynamics lesson that offers some insights about the social network and social structures that were involved in Lima.

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