The RELIABILITY Conference 2016 - RAP Talk - 19:38
by Jack Nicholas, Author

In this informative RAP Talk, Jack Nicholas stresses often overlooked processes and procedures that address management. In particular, the relationship between policies, processes, plans, procedures and work instructions are illustrated. In addition, how situations where procedures aren’t followed and lead to problems should be handled. Case studies and other sources are presented to emphasize important lessons that were learned, sometimes in very difficult and important ways.