What defect did you choose to eliminate?

In the beginning of the journey:

1. On your action team, what was compelling you to eliminate this defect? (Why was it urgent to you?)

2. What was not functioning properly to cause the problem here?

3. What did you have to do to get this thing functioning properly again?

4. Who were the characters that played key roles in the drama that led to this improvement?

5. Were some of the characters skeptical that a solution could be found?

In the middle of the journey:

6. After the early part of the work in identifying the problem, did you run into some obstacle that had to be resolved to continue? (What was the obstacle?)

7. Did this lead to some unique insight or discovery about your problems? (What was the insight?)

8. At this point in the journey did something new have to be created to proceed further? (What was that?)

9. Who was key in getting that done?

10. Was there something that had to be removed or gotten rid of or left behind to continue? (What was that?)

11. What benefit did you get from making this change or eliminating this defect?

In the last stage of the journey:

12. Once the problem was solved, was there or is there some barrier we still have to cross to avoid losing the improvement we created at some time in the future? (What is/was that?)

13. Who was or is key to making the change to prevent this problem from coming back in the future?

14. What power do they need to make this change?

15. Is there something you learned in this journey that adds to your wisdom (i.e. a best practice) that you would like to pass on to others?

16. Is there something humorous that you came across in this journey that makes the best practices lessons learned very memorable?

Back to the Storytelling article

Upcoming Events

August 9 - August 11 2022

MaximoWorld 2022

View all Events
banner
80% of Reliabilityweb.com newsletter subscribers report finding something used to improve their jobs on a regular basis.
Subscribers get exclusive content. Just released...MRO Best Practices Special Report - a $399 value!
DOWNLOAD NOW
The Three Laws of Preventive Maintenance

The Three Laws of Preventive Maintenance

Each preventive maintenance task in an Uptime Elements developed Reliability Strategy is generated for an identifiable and explicit reason

Digital Built America: Smarter, More Sustainable and Resilient

Digital Built America: Smarter, More Sustainable and Resilient

Building back better means transitioning the current infrastructure to smarter, more sustainable forms of development to safeguard the country’s future.

DIPF Curve and RCM Failure Patterns

Predictive Maintenance Deja Vu All Over Again

Compared to total asset failures, what percentage of asset failures can be "reliably predicted" with predictive maintenance?