REGISTER NOW! August 1, 2022. FREE 1–Hour Virtual Uptime Elements Introduction

What defect did you choose to eliminate?

In the beginning of the journey:

1. On your action team, what was compelling you to eliminate this defect? (Why was it urgent to you?)

2. What was not functioning properly to cause the problem here?

3. What did you have to do to get this thing functioning properly again?

4. Who were the characters that played key roles in the drama that led to this improvement?

5. Were some of the characters skeptical that a solution could be found?

In the middle of the journey:

6. After the early part of the work in identifying the problem, did you run into some obstacle that had to be resolved to continue? (What was the obstacle?)

7. Did this lead to some unique insight or discovery about your problems? (What was the insight?)

8. At this point in the journey did something new have to be created to proceed further? (What was that?)

9. Who was key in getting that done?

10. Was there something that had to be removed or gotten rid of or left behind to continue? (What was that?)

11. What benefit did you get from making this change or eliminating this defect?

In the last stage of the journey:

12. Once the problem was solved, was there or is there some barrier we still have to cross to avoid losing the improvement we created at some time in the future? (What is/was that?)

13. Who was or is key to making the change to prevent this problem from coming back in the future?

14. What power do they need to make this change?

15. Is there something you learned in this journey that adds to your wisdom (i.e. a best practice) that you would like to pass on to others?

16. Is there something humorous that you came across in this journey that makes the best practices lessons learned very memorable?

Back to the Storytelling article

Upcoming Events

August 9 - August 11 2022

MaximoWorld 2022

View all Events
80% of newsletter subscribers report finding something used to improve their jobs on a regular basis.
Subscribers get exclusive content. Just released...MRO Best Practices Special Report - a $399 value!
Reliability Leader Fluid Cleanliness Pledge

Fluid Cleanliness is a Reliability Achievement Strategy as well as an asset life extension strategy

MaximoWorld 2022 Conference Austin Texas

Connect with leading maintenance professionals, reliability leaders and asset managers from the world's best-run companies who are driving digital reinvention.

“Steel-ing” Reliability in Alabama

A joint venture between two of the world’s largest steel companies inspired innovative approaches to maintenance reliability that incorporate the tools, technology and techniques of today. This article takes you on their journey.

Three Things You Need to Know About Capital Project Prioritization

“Why do you think these two projects rank so much higher in this method than the first method?” the facilitator asked the director of reliability.

What Is Industrial Maintenance as a Service?

Industrial maintenance as a service (#imaas) transfers the digital and/or manual management of maintenance and industrial operations from machine users to machine manufacturers (OEMs), while improving it considerably.

Three Things You Need to Know About Criticality Analysis

When it comes to criticality analysis, there are three key factors must be emphasized.

Turning the Oil Tanker

This article highlights the hidden trap of performance management systems.

Optimizing Value From Physical Assets

There are ever-increasing opportunities to create new and sustainable value in asset-intensive organizations through enhanced use of technology.

Conducting Asset Criticality Assessment for Better Maintenance Strategy and Techniques

Conducting an asset criticality assessment (ACA) is the first step in maintaining the assets properly. This article addresses the best maintenance strategy for assets by using ACA techniques.

Harmonizing PMs

Maintenance reliability is, of course, an essential part of any successful business that wants to remain successful. It includes the three PMs: predictive, preventive and proactive maintenance.