Bryce Steffens JLL

This high-impact session reveals that achieving world-class reliability depends on prioritizing team psychological well-being and personal growth over merely fixing equipment. Bryce Steffens challenges the mindset that technical expertise is enough, introducing the concept of "Glug Resistance"—the system's ability to withstand chaos and interruptions. Leaders must transform their culture by empowering the frontline workforce to "Write it Down" (transfer tacit knowledge to documented procedure) and adopt a "Selfish-Less" approach that creates professional opportunities for others while reducing the personal burden of reactive work. This focus on Human Capital drives fulfillment and builds a truly resilient organization.