by Hannah Lin, San Jose Water

In 2022, San Jose Water deployed in-house training videos to over 190 employees across various departments. Featuring engaging storytelling, relevant examples, and interactive learning evaluations, videos were followed by in-person debriefs to reinforce points and solicit feedback from employees.

TAKEAWAY: Reliability culture building takes on different forms depending on the organization and long-term competencies desired. Real-life examples and implementation from my organization will be the most impactful for attendees.