IMC-2019 Learning Session 33:16 Minutes

by Randy Carlisle, Airgas

A reliability leader communicates vision, concepts, ideas, project information, data, etc., throughout the organization. The problem is different groups have different points of view, different language, and different expectations. A reliability leader must tailor the message to the audience.

This presentation will explore the pitfalls and solutions for communicating upwards, sideways, and downward within your organization and will offer some concepts to help you understand the point of view of your audience. You must know what’s important to the person or group that you’re trying to communicate with and tailor the message to match.